Phone: ( 909) 917-5853
Section 553.41(a)(4)(iv) – Conditions that Require Contacting a Manager
The only acceptable call in any kind of threat or emergency situation is one resulting in a real, live voice. Just keep dialing. Using voice mails, IMs, or any other delayed messaging, when there are issues of possible neglect or endangerment is NEVER acceptable.
The following conditions, while possibly non-issues, require that a Manager or the Administrator be contacted immediately:
1. Changes of behavior or personality which suggest a resident could bring personal harm to themselves or others; personality changes can signal the onset of many illnesses’ residents cannot verbalize for themselves;
2. Medical changes or what is perceived to be an adverse reaction to medications or other substances;
3. Safety issues which result in an accident or injury going beyond basic first aid;
4. A resident attacking or threatening someone;
5. Security violations which would endanger residents – for instance failing to reset magnetic locks in a thunderstorm, sleeping while on night shift, drinking or substance abuse on the job, breaching security at windows, leaving residents alone, altering records, residents who smoke in their rooms, cell phone use that intrudes on the care partner/resident relationship in any way; · Fire or other emergency conditions;
6. Noticing that water temperature or some other monitored reading is changing adversely;
7. Problems with any mechanical or communications equipment, particularly the heating or cooling systems; · Reports from an able resident of adverse incidents;
8. Appearance of harassment, abuse, neglect, intimidation, ridicule or talking to a resident or other staff member as though they were children;
9. Adverse actions nearby – tornado sirens, someone reporting for work who is obviously ill with a contagious disease, someone reporting for work who appears intoxicated or otherwise impaired, a neighborhood home is on fire;
10. Damage to the property;
11. Complaints from any family member which suggests quality-of-service issues are being questioned; in this situation it is not the staff’s job to defend or push back; the only appropriate action is to promptly put the family in touch with Manager or one of the owners, NEVER argue or contradict a family member. You will have ample opportunity to reflect the whole picture.
12. Apparent diversion or misuse of resident medications or anyone’s personal property, including property belonging to Davis Family Elder Care, LLC.
New Employees are asked to put at least the following contact phone numbers into their mobile phones.
ALWAYS THE FIRST CALL Jennifer Davis/Owner - (909) 917-5853
Administrator/General Manager - (469)763-6863
Davis Family Elder Care Land Line & Fax (214)285-9776
Third Party Fall Back – Andrew Davis/Owner (909) 560-1899
In Texas, failing to report for work or otherwise leaving residents of an Alzheimer’s community is considered neglect and endangerment. Both are statutory requirements for every care partner, and are cause for job coaching, possible suspension, and/or dismissal. They are also cause for administrative and financial penalties, should the licensing agency enter the scene as a result.